Refund policy

14-Day Refund Policy

At Olympus-fker, customer satisfaction is our top priority. If you are not fully satisfied with your purchase or if your item arrives faulty, we are happy to offer a refund or exchange under the following conditions:

Conditions for Returns and Refunds:

  1. Eligibility:

    • Returns are accepted within 14 days of the delivery date.
    • Items must be returned in their original condition, unworn, unused, and with all original packaging and tags attached.
    • Items that arrive faulty or damaged are also eligible for a return or exchange.

  2. Non-Returnable Items:

    • Personalized or custom-made products are not eligible for returns unless they arrive damaged or faulty.
    • Sale items are non-refundable unless they are faulty upon arrival.

Process for Returns:

  1. Contact Us First:

    • To initiate a return, please email us at [your email address] with your order number, details of the item you'd like to return, and the reason for the return (e.g., arrived faulty or want a refund).

  2. Return Authorization:

    • Once we receive your request, we will review it and send you a Return Authorization Number (RAN) along with instructions on where and how to send back your item.
    • Please do not send back your item until you receive this authorization.

  3. Return Shipping:

    • Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.
    • We recommend using a trackable shipping service to ensure the return is safely delivered.

  4. Inspection & Refund:

    • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund based on the condition of the product.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7–10 business days.

Faulty or Damaged Items:

If your item arrives damaged or defective, please contact us immediately at [your email address] with your order number and a description of the issue. We may request photos of the damage to process your claim. Faulty items are eligible for a full refund or exchange, including return shipping costs.

Questions?

If you have any questions or need further assistance, please don’t hesitate to contact us at fkerolympus@gmail.com .